Consultant Engineer, Remote Application Support

Position Summary

Consultant Engineer provides advanced technical and functional support for Rockwell Automation’s FactoryTalk Information Software portfolio, focusing on Life Sciences solutions such as PharmaSuite. In this role, you will help customers maintain and improve validated manufacturing systems by resolving complex application, platform, and product‑related issues. You will serve as a trusted technical resource for Level 3 support teams, collaborate with cross‑functional engineering groups, and create high‑quality knowledge assets that strengthen customer enablement.

Key Responsibilities

• Provide advanced functional and technical support for FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
• Diagnose and resolve complex application, integration, infrastructure, and performance issues, supporting customers through phone, screen sharing, and email interactions.
• Analyze system behavi...