Consultant (Product Support)

Job Title: Consultant (Product Support)

Location: Remote

Job Scope: We are seeking an experienced Consultant to provide exceptional support for our SaaS products integrated with SAP SuccessFactors. This role emphasizes customer satisfaction, technical expertise, and collaboration with internal and external stakeholders to ensure seamless issue resolution and customer success. The ideal candidate will be a proactive problem-solver with strong technical, communication, and organizational skills, capable of delivering world-class support in a fast-paced environment.

Responsibilities:

·       Customer-Centric Support:

We prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics...