Consumer Care Specialist

Role Overview

We are seeking a dynamic Consumer Care / Sales Specialist to execute our Partnership Sales Model and support our Patient Support Program. The ideal candidate will proactively engage with both new and existing consumers through various communication channels, with a focus on sales and retention.

Key Responsibilities

Community Lead Engagement and Management

• Engage with leads from marketing campaigns, inbound calls, and Webshop activities.
• Maintain CRM quality by accurately capturing and managing all leads.
• Contact all assigned leads within the designated SLA, offering expert product recommendations and dispatching appropriate samples.

Consumer Campaign Execution

• Actively engage and perform up-selling/cross-selling as required by campaign objectives.
• Stay current on all campaign training materials and communicate knowledge gaps to the Consumer Care Lead.