Consumer Service Manager (m/w/d)

#BEcomeMAXX

Are you passionate about helping customers and resolving issues efficiently? At IronMaxx, The Impossible is possible is more than a motto—it's how we operate. As Consumer Service Manager, you will ensure that customer inquiries, complaints, and order-related issues are handled quickly, professionally, and with a strong focus on customer satisfaction.

Ready to perform? Your tasks with MAXXimum focus

Consumer Service Operations

• Manage and process customer tickets using Greyhound
• Handle customer inquiries, complaints, returns, and escalations across all service channels
• Investigate and resolve customer issues in a timely and solution-oriented manner
• Ensure professional communication with consumers and external partners
• Monitor ticket resolution times and service quality standards

• Process customer complaints and product claim...