Contact Center Agent III

Pay Range: $22.61 - $30.15Responsible for resolving both internal and external complex customer inquiries via multiple customer support channels. Performs advanced problem solving and troubleshooting assistance on various customer software applications. Analyze customer request and customer behavior for risk, makes independent decisions and provide risk appropriate solutions to customers across multiple subject matters. Develop and facilitate contact center training including but not limited to classroom or remote instructions. Complete account, product maintenance as well as complete high-risk monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.

The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. The incumbent will support varied and complex customer inquiries through all channels. Supports consumer with all products. Effectiv...