Contact Center Operations & Performance Lead

A dynamic customer service firm in Johannesburg is looking for a Call Centre Manager to oversee daily operations and drive performance. The ideal candidate will have strong leadership qualities, exceptional communication skills, and a proven track record in call centre management. Responsibilities include managing the team, ensuring quality service delivery, overseeing operations, and reporting on performance metrics. A Bachelor's degree in Business Administration or a related field is preferred, along with proficiency in call centre technology.
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