Contact Center Service Manager

Job Summary

Contact Center Service Manager – responsible for independently implementing complex end‑user or enterprise infrastructure, applications, or services, and for analyzing business requirements to configure third‑party software and implement infrastructure solutions. The role leads IT technical teams, collaborates within the IT function, participates in architecture reviews to ensure compliance with standards, and manages high‑risk, critical infrastructure or software platforms. It also identifies potential escalations, contributes to system optimization, and mentors lower‑level employees.

Responsibilities

• Devises team‑oriented solutions for intricate problems and independently implements complex infrastructure, applications, or services.
• Analyzes business requirements, configures third‑party software, implements infrastructure solutions, creates comprehensive documentation, conducts testing, and maintains applications, infrastructur...