Contact Center Solutions Architect

Responsibilities

• Partner with commercial teams to identify pipeline opportunities, formulate deal strategies, and align contact center portfolios with client business goals.
• Direct technical discovery workshops, define project scopes, and lead the validation of solutions through high-impact Proof of Concept (PoC) deployments.
• Collaborate with engineering teams to oversee functional design, technical architecture, configuration analysis, and system integrations.
• Architect robust testing frameworks, deployment strategies, and customer training plans to ensure a seamless operational transition.
• Serve as the primary technical point of contact to address complex queries regarding proposed system capabilities, architecture, and deployment risks.

Requirements

• Bachelor’s degree or higher in Computer Science, Telecommunications Engineering, Information Technology, or a matching field.
• Minimum o...