Contact Centre & CX Transformation Consultant

Capgemini · London, England, United Kingdom

Location

London

Job Type

Permanent

Posted

June 23, 2026

Job Description

Role Summary
Drive and support the digital transformation agenda for clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.
Key Responsibilities
Drive and support the digital transformation agenda for clients
Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise
Create technical and resourcing business cases aligned to client objectives
Present at leadership review sessions with Customer and Capgemini leadership
Design, plan, and drive implementation of complex business solutions including digital platform technologies and Intellig...
        

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