Contact Centre Representative

Inbound & Outbound Patient Calls

• Answer high-volume inbound calls and manage appointment bookings, changes, and cancellations using Exact PMS.
• Triage urgent or complex clinical queries to the right practice team with care and efficiency.
• Conduct outbound calls for recalls, reactivations, missed appointments, and treatment follow-ups.
• Support targeted campaigns to help fill clinician books and reactivate lapsed patients.

Patient Experience

• Deliver empathetic, solution-focused service on every call- making patients feel heard and cared for.
• Use your dental knowledge to provide clear, accurate treatment and availability information.
• Always uphold patient privacy and compliance with NZ health regulations.

Systems & Administration

• Maintain accurate patient records and notes in Exact PMS.
• Follow establi...