Contact centre team lead

OnTact · cape town, western cape, South-Africa

Location
cape town
Job Type
Full-time
Posted
July 04, 2026

Job Description

Are you a high-velocity leader who lives for the conversion—but respects the rules? At ONtact Interactive, we don’t do boring, cold-call telemarketing. We are a high-speed conversion engine. We turn premium, high-intent digital leads into guaranteed revenue. When a hot lead hits our ecosystem, it cannot fall into a black hole. It needs to be called fast, treated with elite energy, and converted with absolute precision. We are looking for a powerhouse Contact Centre Team Lead who couples an infectious, unshakeable positive attitude with deep technical mastery of Vici Dial. But here’s the kicker: You must be as sharp with compliance as you are with conversions. We run an audit-grade operation, meaning POPIA data integrity and TCF (Treating Customers Fairly) outcomes are hardcoded into how we script, dial, and win every single day.

What’s in it for you? The Environment: A fast-paced, high-reward sales floor backed by premium, high-intent lead generation. Cold data on occasion. Th...

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