Location
, , malaysia
Job Type
Full-time
Posted
June 17, 2026
Job Description
Overview
Job-type Contract Job Category Contact Centre (Frontline) Industries Contact Centre Salary MYR 7,000 - 9,000 /Month
Who you'll be working for
A MNC BPO company supporting Taiwan e-hailing project.
What requirements you'll need to be eligible
- 5–8 years of experience in Contact Center / BPO operations
- Minimum 2 years’ experience as Team Lead / Assistant Manager
- Strong Voice proficiency with C1 English level
- Experience handling Inbound, Outbound, Chat, and Email processes
- Hands‑on experience with CRM tools, telephony systems, and WFM tools
- Strong analytical, communication, stakeholder management, and leadership skills
- Strong proficiency using Google and Microsoft products.
What you’ll be doing on the job
The Team Lead – Contact Center will be responsible for managing end‑to‑end operational delivery for inbound and outbound voice processes...
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