Contact Centre Team Lead — Quality & Training

Agapeplus is seeking a Contact Centre Team Leader in Singapore to manage the performance and service quality of a customer service operation. You will train team members, oversee daily case management, and ensure service quality through regular audits.

The ideal candidate has excellent communication skills, a strong initiative, and at least 2 years of relevant supervisory experience in contact centers. Proficiency in Microsoft Excel and the ability to work independently are essential.