Contact Centre Team Leader

We are seeking a Contact Centre Team Leader to lead and manage a team of Bookings Specialists to exceed patient and referrer expectations.

Location: Wellington.

This is a permanent full‑time 40‑hour per week role.

Responsibilities

• Lead, coach, and support a team of Bookings Specialists to achieve performance targets and deliver outstanding patient service.
• Monitor, analyze, and improve operational performance, ensuring efficient workflows and high‑quality outcomes.
• Foster a positive, collaborative team culture aligned with organisational values and continuous improvement.

Qualifications

• Proven leadership capability with the ability to motivate, coach, and develop team members.
• Strong communication and interpersonal skills, with a patient‑focused approach.
• Highly organised with the ability to manage competing priorities and drive performance outcomes.
• A continu...