Contact & Response Officer 16 hours - nights

About The Role

We’re not just restructuring – we’re reinventing how housing services are delivered. This role is part of North Northamptonshire Council’s Housing Management Service during a time of change and investment. The sheltered housing team and contact centre are central to this transformation.

As a Contact and Response Officer, you’ll play a key role in ensuring that all alarm activations and calls are responded to promptly, that residents living in our schemes are safe and well, and feel supported. The contact centre also acts as housing’s out-of-hours emergency response service and handles calls relating to other housing service areas. You will be a visible presence within the service – supporting colleagues, maintaining high standards, and ensuring every resident feels valued, listened to, and connected.

This is a role that combines service delivery, problem-solving, and hands-on engagement with residents.

You Will Be Part Of a Service ...