Content Moderation Quality Analyst

Content Moderation Quality Analyst (Trust & Safety)

About The Role

We are seeking a Quality Analyst to support our Trust & Safety operations by ensuring moderation decisions meet platform policies, quality standards, and compliance requirements. The role will focus on auditing content moderation activities, identifying trends, and providing actionable insights that drive operational excellence.

The ideal candidate has experience in Quality Assurance, Content Moderation, Trust & Safety, or Social Media Operations and thrives in detail-oriented environments.

Key Responsibilities

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence, accuracy, and consistency across moderation teams.
• Identify quality trends, root causes, and improvement opportunities.
• Partner with Operations, Team Leads, and Training teams to improve performance.
• Deliver detailed feedback and coach...