Location
kuala lumpur
Job Type
Full-time
Posted
June 09, 2026
Job Description
Job Description
Key Responsibilities
Team Leadership & Case Management
- Lead and manage a team of agents by distributing caseloads, monitoring performance, and providing coaching to ensure quality and policy compliance.
- Review and validate incoming case submissions, filtering out ineligible requests before assignment.
Enforcement & Coordination
- Manage and respond to local and regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests.
- Ensure thorough due diligence before enforcement actions are taken at listing and seller account level.
- Coordinate with internal legal and compliance stakeholders on cases and enforcement outcomes.
- Continuously improve detection and enforcement workflows through both proactive monitoring and reactive case handling.
Regulatory & External Inquiries
- Serve as the point of contact...