Contract Delivery Officer - Fixed Term - 18 months

Great Places Housing Group · Manchester, England, United Kingdom

Location

Manchester

Job Type

Full time

Posted

June 30, 2026

Job Description

  Customer Liaison Officer  
 What you’ll be doing
 Completing pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchens 
 Arranging consultation events with customers and contractors
 Supporting customers by resolving complaints and responding to queries related to investment works in a well-coordinated, effective and responsive manner
 Supporting the surveying team in the effective delivery of the planned maintenance works and being the main customer point of contact representing Great Places 
 Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible
 Supporting our customers’ needs and provide advice and guidance about appropriate services and referral routes, signposting to trusted partners agencies and service providers 
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