Control Tower Analyst – GICS (Technical Service Delivery)

Lenovo · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full-time

Posted

June 11, 2026

Job Description

Description and Requirements
Key Responsibilities
1. Monitoring, Reporting & Governance
Monitor aged projects, open actions, and delivery risks across GICS portfolios
Prepare and maintain real-time workload and performance reports
Support critical situation (CritSit) escalation reporting and leadership visibility
Perform ad-hoc operational analysis to support Geo Leaders and senior leadership decision-making.
2. Operations Enhancement Tracking
Track operational improvement initiatives across ITC/CFS
Maintain benefits realization, milestones, and progress reporting
Highlight delays, risks, and dependencies to stakeholders
3. Outage & Incident Tracking
Track and report service outages within GICS
Consolidate outage data, trends, and impact analysis
Support leadership reporting on recurring issues and...
        

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