Job Description
Job Responsibilities:
岗位职责：
1.Lead CS strategical business plan, business plan & forecast according to PCS HQ, RGC business development on external T/O, cost control and service KPIs, to provide long-term, middle-term directions to the operation, as well as the annual target breakdown to each department consisted with CS goals.
主导客户服务战略业务计划的制定，根据客服总部要求完成业务计划与预测，推动业务拓展，同时进行成本控制并达成服务KPI，为运营提供长期及中期方向指引，拆解年度目标至各部门。
2.Analyze actual external T/O development to provide the business insights to management regarding risks and opportunities, and ensure the target achievement through effective tracking.
分析外部业务的发展情况，为管理层提供有关风险与机遇的业务洞察，并通过有效跟踪确保目标达成。
3.Control cost and direct / indirect headcount to improve operational efficiency and maintain transparency for CS, PCS and RGC departments, and leverage resources among departments.
控制成本及人员效率，以提升运营效率，实现跨部门的资源统筹。
4.Manage internal charging and sales goodwill to maintain consistent records an...