CRC Area Manager- Walnut Creek California

**POSITION SUMMARY:** The CRC Area Manager provides direct support and leadership to the customer service team(s) while maintaining a matrixed relationship to Area Field Leadership. This position is responsible for the execution of defined processes and procedures to ensure consistent and effective delivery of customer service activities within their defined Area. As an influential leader within the CRC they must deliver results while driving our Customer Zeal philosophy.

**PRINCIPLE RESPONSIBILITIES:**

+ Primary responsibility for Customer Service Area based performance,
+ Maintains influential partnerships with their Area leadership teams, interacting regularly and participating in regular cadences to review Area outcomes and root cause any opportunities for better service
+ Performs all responsibilities related to the management of the CRC staff including, but not limited to, managing, training, hiring, coaching, motivating, mentoring, developing, scheduling...