Creator Support Quality Analyst, Customer Support

About the TeamAs part of our growing Customer Support team, you will be responsible for ensuring our creators receive professional, efficient, and accurate assistance. Our quality team is responsible for setting the standard of excellence across all support channels. As a Quality Analyst, you will act as the primary safeguard for quality across our support operations. You will evaluate complex interactions, identify areas for operational improvement, and serve as the critical link that transforms raw quality data into actionable feedback for our stakeholders, Training, and Operations teams. This is an exciting opportunity to join a global operation and provide a world-class support service for our users. Responsibilities
- Quality Auditing & Analysis: Conduct comprehensive quality & CSAT assessments across the Customer Support team, encompassing complex policies, processes, and regional laws/regulations.
- Trend Spotting & Reporting: Track, flag, and analyze trends and patterns w...