Creator & User Excellence Specialist, Customer Support

Responsibilities TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission. As a Creator & User Excellence Specialist within the Customer Support team, you will be part of a team that drives cross-functional service governance and continuous improvement for user and creator support. You will consolidate voice-of-customer insights from Customer Support and XFN stakeholders, translate them into prioritized problem statements, and partner with Product, Program Management, Operations, Policy, Communications, and other teams to drive structured triage, alignment, and action. This shared intelligence enables faster issue detection, better resource prioritization, and more effective decision-making across teams. You will also be responsible for leading root-cause analyses (RCAs), shaping pri...