Job Description
Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.
Key Responsibilities
● Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.
● Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.
● Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.
● Handle all relevant customer interactions professionally, ensuring clear communication and resolution.
● Stay continuously updated on credit card network terms, dispute...