Credit Welfare Agent

Overview

We’re looking for compassionate and resilient people, ready for a job with real impact. As the face of Octopus, you’ll be completing welfare-focused home-visits to customers in debt, gathering information and helping them set up sustainable repayment plans – you’re a problem solver, a listener, and a great communicator. You’ll be meeting customers where they are – literally – to turn stressful debt situations into manageable paths forward. The role is primarily field-based lone working, but also includes elements of desk-based phone interactions and account resolution.

What you’ll do

• Deliver outstanding service to customers face-to-face on home visits, connecting them with support they may need and finding a manageable payment method to suit them.
• Have open conversations with customers about affordability and vulnerability to find a realistic payment solution. Gather information about the property and occupants so that if we ca...