Credits & Adjustments Specialist (Tijuana)

Descripción y detalle de las actividades

• Receive, review, and follow up on credit or adjustment requests resulting from discrepancies in orders, deliveries, returns, pricing differences, or product quality issues.
• Validate claims with the corresponding departments (production, quality, logistics, sales) to identify root causes.
• Enter credit/debit notes or adjustments into the system, ensuring complete documentation and traceability.
• Monitor customer accounts to verify that credits and adjustments are reflected correctly.
• Support in resolving claims related to incomplete deliveries, nonconforming products, or billing errors.
• Participate in follow-up meetings with key departments (sales, logistics, finance, quality) to improve processes and prevent recurring issues.

Experiencia y requisitos

Experience

• 1 to 2 years in similar roles within a maquiladora or industrial environment, preferabl...