Crew Leader - QSR

Main Responsibilities Report to the Senior Operations Manager Oversee and ensure the smooth operations of the Outlet Food Preparation and cook the wide variety of food offered in Outlet Motivate and inspire the team to achieve monthly sales target Ensure smooth operations through setting and enforcing high standard of food and beverage quality. Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept Strong sense of customer service, attend to customers' enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction Analyse financial performance, formulate and implement strategies to maximise productivity and profitability Ensure accuracy and timely submission of paperwork to HQ Prepare beverages Conduct interviews and recruit suitable candidates Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground Ensure the ...