Crisis Hotline and Customer Service/Ticketing Operator - Contract Basis (MY)

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Responsibilities:

(Professional training will be provided)

• Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
• Provide accurate and up-to-date information to callers/individuals accordingly.
• Collect accurate data about c...