Location
dubai
Job Type
Full-time
Posted
June 30, 2026
Job Description
Position Title
CRM & Automation Specialist
Employment Type
Full Time
Salary
Up to 13,000 AED all-inclusive depending on experience and qualifications
Location
Dubai, UAE
About the Client
A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.
Responsibilities
- Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
- Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
- Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
- Manage permissions, data hygiene, and security; provide training and collaborat...
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