CRM Business Support Manager (f/m/n)

ABOUT THE ROLE:

InPost Group is looking for a CRM Business Support Manager to lead the business-side maintenance of our Microsoft Dynamics 365 CRM platform within the Lead-to-Cash programme. You will own the operational integrity of the system - from configuration and business process flows to data quality and user support - initially in Poland and then rolling out across InPost Group's European markets. You will manage a team of 4 specialists and serve as the primary business contact between internal stakeholders, the technology team, and external vendors.

RESPONSIBILITIES:

• Lead and manage a team responsible for configuration maintenance and implemented business process flows in MS Dynamics 365 - including contract templates, campaigns, business rules, queues, and data imports - across multiple InPost Group markets.
• Coordinate hypercare operations: user support, incident resolution, SLA compliance, and collaboration with techn...