CRM Manager

CRM Manager

London Bridge - hybrid 3 days in office

Up to £48,000

This is a high impact CRM and lifecycle role focused on reducing churn at a critical point in the customer journey. You will own payment related communications end to end, shaping strategy and seeing clear, measurable impact across a large subscriber base.

The Company

They are a large, subscription led organisation operating at significant scale, with well known digital products and a strong focus on customer retention. The business invests heavily in CRM, data and lifecycle marketing, with close collaboration across marketing, product, technology and design teams.

The Role

• Own the end of lifecycle payment journey, focusing on failed, expired and declined payments.
• Design and optimise communication strategies to reduce churn and improve subscriber experience.
• Segment customers and define ta...