CRM & Retention Manager

Overview

Position: CRM & Retention Manager

Reporting to: Ecommerce Director

Location: London (Hybrid – 3 days in office)

Salary: £40,000 – £50,000 depending on experience

Role Overview

Cou Cou is a female-founded, purpose-driven brand redefining intimate essentials for a new generation of women. Our mission is to reclaim the narrative of our intimates, celebrate the embodied female experience, and reduce the environmental impact of everyday garments.

We are hiring a CRM Manager to own retention and lifecycle marketing as a core revenue channel. This is a role with real accountability for retention, LTV, and customer experience — not a pure execution role.