Cross Trained Agent

SUMMARY: Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES: • Check in passengers and baggage using Cape Air's passenger service system • Make passenger reservations and rebook flights • Make boarding announcements • Provide extra assistance to passengers with special needs • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station • Share information with pilots/ramp/operations using radio communications • Organize ticket and cash reports • Handle delayed or missing baggage and process claims • Assure compliance with FAA and airport security procedures • Meet and marshal aircraft • Fueling Cape Air aircraft, if applicable to station operations • Load and unload passengers and their baggage • Escort passengers out to the aircraft • Additional duties as assigned QUALIFICATIONS: • Airline work experie...