Job Description
We have an exciting opportunity for a Customer Service (CS) Business Analyst to join our team, supporting service operations across the APAC region.
This role will report to the Contact Center Leader (APAC) and will play a key role in driving operational excellence, enabling data‑driven decision‑making, and supporting service performance across markets.
As a CS Business Analyst, you will be at the heart of service operations—analyzing performance metrics, identifying improvement opportunities, and ensuring operational processes are efficient, standardized, and aligned with business objectives. You will work closely with cross‑functional stakeholders including Service, Commercial, Supply Chain, and Regional teams to deliver actionable insights and support strategic initiatives.
You will contribute to enhancing customer experience by ensuring accurate reporting, improving visibility of key performance indicators, a...