Job Description
Job Summary:
Serve as the primary Quality point of contact for assigned strategic and key customers, building strong, trust-based relationships across all automotive customer regions (US & MX).
Ensure timely, clear, and aligned communication to customers regarding quality performance, escalated investigations, and improvement actions.
Lead customer-facing quality discussions, including issue resolution calls, quality reviews, and routine governance meetings.
Represent the Quality organization confidently in customer interactions, escalating risks and opportunities appropriately.
Working with relevant key partners regarding the implementation of Change Notifications and Quality Agreements for key customers.
Responsibilities:
· Initial Communication & Issue Resolution:
o Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
o ...