CS Team Leader/ Assistant Manager – Customer Service (Malaysia)

Avnet Malaysia · Subang Jaya Industrial Estate, Selangor, Malaysia

Location

Subang Jaya Industrial Estate

Job Type

Full time

Posted

June 25, 2026

Job Description

Job Title: Assistant Manager – Customer Service (Malaysia)
Location: Malaysia (Subang Office)
Reporting to: APAC Customer Service Senior Manager
Role Purpose
The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes. The role requires a balance of execution, excellence and business alignment, with strong focus on supporting strategic accounts and enabling sustainable growth.
Key Responsibilities
1. Team Leadership & Operational Control
Lead and develop the team to deliver consistent, high-quality service.
Drive ownership of SLA performance, productivity, and resolution timelines.
Maintain strong oversight of daily operations and act swiftly on performance gaps.
Build a disciplined and accountable team culture.
2. Customer Experience & Execution

    

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