CSC Tier 1 Engineer - IT Service Desk

**What's The Role**

This is a client-facing role responsible for delivering first- and second-level technical support to internal and external customers. The successful candidate will report directly to their assigned supervisor and play a key role in maintaining high nservice standards.

The ideal candidate will demonstrate strong technical expertise, effective problem-solving abilities, and a customer-centric approach to service delivery. This role requires flexibility, as the engineer will participate in an on-call rotation and work scheduled rotational shifts to support operational requirements.

**What You'll Do**

+ Deliver high-quality technical support to clients.
+ Troubleshoot and resolve hardware, software, and network issues.
+ Manage and maintain Microsoft 365, Azure, Intune, and BitLocker deployments.
+ Install, configure, and support PCs, laptops, printers, and MFP devices.
+ Administer Active Directory, Group Policies, and Ve...