Location
cape town
Job Type
Full-time
Posted
June 20, 2026
Job Description
Position Overview
Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards join an award‑winning Microsoft partner and leading technology provider for mid‑market businesses. We are one of the first to achieve the newly launched Microsoft Support Services Designation.
Salary & Benefits
The budgeted salary for this role is between R35,000 – R45,000. Due to the working hours, this role will attract a night‑shift allowance.
Hybrid working
We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows employees to balance time in the office and time from home. Each team within our organisation decides how to implement this policy.
Responsibilities
- Act as the operational lead during a live SOC shift, maintaining oversight of alerts, investigations, and incidents across multiple customers and technologies.
- Perform end‑of‑shift analysis, consol...