CSR - Travel Account Representative

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.

Key Responsibilities:

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).

• Provide professional and accurate assistance via email, chat, or ticketing systems.

• Ensure high levels of customer satisfaction and compliance with service standards.

• Accurately update booking details and maintain proper documentation.

• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Qualifications:

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).

• High school graduate (K-12), college level, or graduate.

• Strong written and verbal English communication skills.

• Detail-oriented with good pr...