Cts 18704 - crm manager (solar energy) - jhb north

Ref: CTS 18704 - CRM Manager (Solar Energy) – JHB North

Employer Description

This company specialize in Solar and Renewable Energy

Job Description

Your responsibilities will be the following: Define and own the CRM strategy, operating model, and standards across the business. Establish clear role definitions, handover points, and escalation paths within the CRM function. Ensure CRM activities align with commercial strategy, operational capacity, and financial controls. Ensure key accounts receive appropriate senior-level attention, coordination, and issue resolution. Monitor customer satisfaction, retention risk, and expansion opportunities across the portfolio. Own CRM's contribution to debtor management in collaboration with the Commercial Manager and Finance. Ensure effective coordination between CRM, Operations, Engineering, and Maintenance functions. Oversee client communication related to deployments, m...