Customer Advocate (Health & Life Licensed)

Job Summary

Hours - 11am-8pm (must be available between 8am-8pm)

Customer Advocate - Benefit Accounts

WHAT YOU WILL BE DOING:

Our business continues to grow, and we are looking for Customer Service Advocates accustomed to a fast-paced environment. Our Advocates deliver a caring human touch to employees and businesses in need. Our team-based approach offers the Advocate an opportunity to support our customers in a variety of capacities. This position will primarily work the 2nd shift from 11am to 8pm EST, with some flexibility to meet business needs

Deliver quality service to each caller and build positive relationships one interaction at a time
Helps to reduce effort and counsel on next issue avoidance for customers requesting assistance.
Responsible for engaging any operating area of the company or subject matter specialist to solve customer problems on the first contact.
Assists in drivin...