Customer Assurance Program Manager (RapidScale)

Job Description

The Customer Assurance Program (CAP) Manager leads RapidScale’s proactive, risk‑based assurance program across private and public cloud managed services. This role is a technical authority, customer‑facing leader, and people manager, responsible for identifying and mitigating systemic risk for high‑value and strategically important customers.The CAP Manager translates complex technical signals into clear action, leads executive‑level operational governance, and develops CAP and incident leadership capability to improve service stability, prevent recurrence, and strengthen customer trust.What You Will Do

Own and operate the CAP portfolio, including intake, prioritization, and ongoing risk review for watchlist and strategic accounts.

Serve as a technical authority for CAP, challenging engineering assumptions and validating that remediation plans fully address root cause and systemic risk

Apply strong technical judgment...