Customer Care Advisor

Our Customer Service team continually strives to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.

What you’ll do

• Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
• Respond to queries across all of product ranges and brands.
• Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
• Seek to resolve all is...