Customer Care Advisor – Social Media (Italian Speaker) Lisbon w/ Relocation

About the Role

We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.

Key Responsibilities

• Respond to customer inquiries via social media platforms and other digital channels.
• Provide accurate information and effective solutions to customer issues.
• Handle customer complaints and escalate complex cases when necessary.
• Maintain a professional and empathetic communication style.
• Ensure compliance with company policies and quality standards.
• Meet productivity and performance targets.

Requirements

• Fluent Italian (written and spoken).
• English proficiency at B1/B2 level.
• Minimum typing speed of 20 words per minute.
• St...