Customer Care Advocate

Description We are looking for a Customer Care Advocate to join a growing team within the semiconductor and electronic components manufacturing industry. This contract-to-permanent opportunity is ideal for someone with a strong customer service background who enjoys supporting order activity, resolving customer concerns, and collaborating across multiple internal teams. The person in this role will help deliver timely, accurate service while building confidence with customers through clear communication and dependable follow-through.

Responsibilities:
• Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and account priorities to provide informed day-to-day support.
• Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and ensure service requests are handled accurately.
• Respond promptly to customer issues involving complaints, returns, credits, sh...