Customer Care Agent PT / ES / EN

What will you do?

Customer support & incident management

• Support users through Zendesk, email, phone and chat.
• Resolve questions and incidents related to our platforms and services.
• Follow up on assigned cases ensuring timely resolution.
• Escalate complex issues to the appropriate internal teams when necessary.

Marketplace & partner support

• Manage incidents related to discounts, cashback and affiliate networks.
• Coordinate with advertisers and partners to ensure issue resolution.
• Monitor recurring incidents and detect possible patterns or improvements.

Cross-functional collaboration

• Work closely with Product, Operations and Customer Experience teams.
• Contribute to improving processes and user experience.
• Share feedback and insights detected through customer interactions.

What are we looking for?

• 2–3 years of experien...