Customer Care Analyst I (12 months contract) (Global Business Services)

Role Overview

Customer Care Analyst I – 12‑month contract with Global Business Services. The role focuses on validating and processing customer claims, managing exception claims, and improving payment processes to support Kimberly‑Clark’s global brands.

Responsibilities

• Ensure timely and accurate validation and processing of customer claims.
• Coordinate with Key Account Managers to close exception claims requiring sales team assistance.
• Manage and update status of dispute cases to reflect the latest actions.
• Provide recommendations to improve efficiency in claim payment processes.
• Compile and review weekly claims exception reports for all customers.
• Liaise with Customer Managers when actions are required.
• Identify and recommend optimizations to enhance financial and internal controls.
• Collaborate with internal customers to support their business objectives and provide essential administrat...