Customer Care Assistant/Clinic Assistant (Admiralty)

Responsibilities

• Enhance patient experience, build/maintain strong relationships with them to support retention
• Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
• Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
• Manage customer complaints effectively and identify areas for improvement at clinic level
• Provide clerical and administrative support to medical practitioners and management
• Perform other ad-hoc tasks as assigned

工作職責 

• 提升病人服務體驗，建立並維持良好關係，以提高病人留存率 
• 改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗 
• 處理客戶有關醫療產品、電子平台及其他診所服務的查詢 
• 處理客戶投訴，並在診所層面識別改善空間 
• 為醫療從業人員及管理層提供文書, 行政支援
• 完成其他臨時分配的任務 

Requirements

Qualifications, Training and Ex...