Job Description
Customer Care Associate
We’re on the hunt for a vibrant Customer Care Associate to join our close‑knit team and help our customers go further.
Reason for the Role
The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our customers on a pro‑active (monthly) basis to ensure we are consistently providing the best possible service levels and total customer experience. It is important that all Autocab customers understand and appreciate the total value of our products and service. Customers will come to value our regular contact and empathy in helping to identify, understand and resolve knotty issues that are currently preventing them from recommending us to others. It is also important that you become technically trained in all systems and products so that on occasions you can invite customers to the office and understand training and/or optimisation ses...