Customer Care Associate

A Customer Care Associate is expected to manage company’s transportation and shuttle services, answer incoming calls and respond to clients’ emails, manage inquiries and concerns and provide general information to clients and employees with a high level of professionalism and positive attitude.

Job Responsibilities:

• Answer incoming calls and respond to clients’ emails
• Provide service information to clients.
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert immediate supervisor about the status of calls.
• Follow up clients’ calls when necessary
• Complete call logs and reports
• Attend trainings to improve skills and product knowledge
• Learn Company’s Products and Services
• Meet Service Level Agreement
• Scheduling transportation services, planning routes, and assignin...